Job Description:
To coordinate the development and operation support for Customer Experience (CX) project, both in business and system setup perspective in corresponding with customers and our solution team.
Role & Responsibilities:
- To handle customers and internal projects and deliver as commitment upon scope of work
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule
- Successfully manage the relationship with the customers and all stakeholders
- Manage overall risks/opportunities, metric, and interdependencies among projects.
- Develop project master plans. Incorporate all requirements and timelines from involved parties into the master plans.
- Present plans and solutions to the stakeholders or decision makers when necessary to keep the projects moving forward smoothly.
- To communicate and escalate problems and issues to key stakeholders of projects to move the project forward.
Qualifications:
- Bachelor’s degree in the field of Business or IT related or master’s degree in Information Management related filed is plus.
- Minimum 2-5 years of experience in project management / technical management skill / program management with financial monitoring & control.
- Possess a strong leadership and think-through mindset which are necessary for a good project manager.
- Strong communication and collaboration skills are essential to work with other parties in the projects.
- Skill in English is required for part of communicating
- Strong analytical and decision-making skills.
- Project management experience is a plus.
- Required Microsoft Office skills